Promoting Excellence : CLASS: Communicating with Patients

CLASS: Communicating with Patients

A handout presenting a communication model with the acronym CLASS for context, listen, acknowledge, strategy, and summary - five areas of attention when communicating with patients.

Educational Tools - Clinician Education

The Amyotrophic Lateral Sclerosis Workgroup of
Promoting Excellence in End-of-Life Care
Hiroshi Mitsumoto, MD, Chair

Hiroshi Mitsumoto, MD
Chair, ALS Workgroup
Eleanor & Lou Gehrig MDA/ALS Center
College of Physicians & Surgeons
Columbia University Neurologic Institute
New York, NY
[email protected]

Recommendation of the workgroup for use of this instrument:
Used by the clinician as a guide for communicating with the ALS patient.

decision-making, preferences, communication, CLASS, patient input, ALS

To use this tool:
You may print and copy this tool for your own use from the website. Please credit source.

Developed by Robert Buckman, MD, Associate Professor of Medical Oncology, University of Toronto. Modified from version: Sandrick, K. "Codified principles enhance physician/patient communication." Bulletin of the American College of Surgeons, 83(11):13-17, 1998

To view this tool:
ALS Appendix C, p 17 (pdf PDF 1.3 MB / 87 pages)

Posted March 10, 2005

Completing the Continuum of ALS Care: A Consensus Document

# ALS09, type:clinician_education

Promoting Excellence in End-of-Life Care was a national program of the Robert Wood Johnson Foundation dedicated to long-term changes in health care institutions to substantially improve care for dying people and their families. Visit for more resources.

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