Name:
Children's Hospital: Family Satisfaction Assessment (Parts 1 and 2)
Definition:
This interview assesses the experience of the patient and/or family with respect to end-of-life care.
Category:
Evaluation Tools - Satisfaction/Perception of Care
Source:
Children's Hospital and Regional Medical Center
Pediatric Palliative Care Project
Mail Stop CM - 11
4800 Sand Point Way, N.E.
Seattle, WA 98105
www.cshcn.org
Contact:
Beth McKinstry
bmckin@chmc.org
How the grantee used this instrument:
Part I is self-administered by parent or guardian and/or patient with in-person
assistance from Consultant at the pre-enrollment home visit. Parent and/or
patient respond to telephone interview of Part II every three months.
Keywords:
pediatrics, family experience, family perception of care, patient experience,
patient perception of care, patient satisfaction
To use this tool:
You may print and copy this tool for your own use from this site. Please credit
source.
References:
Developed specifically for this project by the project team.
Information/References on Validity and Reliability:
Using a five-point scale, Part I of this tool elicits the consumer's assessment
of the quality of care received in the following domains: medical care, information,
communication, partnership with providers, overall quality of care, and health
plan quality. Part II of this tool uses consumer self-report to assess the
impact of participating in the Pediatric Palliative Care Project - on the
ability of the parent to manage patient pain and symptoms, the effective
management of the patient's pain and symptom levels, and whether Project
tools and material's improved the parents' ability to care for the child.
To view this tool:
Left click on the download link to view the PDF document in your Web browser.
Right-click on the download link to save the document to your computer.
PDF
386 KB / 6 pages (Viewing
PDF files requires downloading and installation of the free Adobe
Acrobat Reader.)
Posted September 2003
# CHRMC3, type:satisfaction/perception_care
Promoting Excellence in End-of-Life Care was a national program of the Robert Wood Johnson Foundation dedicated to long-term changes in health care institutions to substantially improve care for dying people and their families. Visit PromotingExcellence.org for more resources.
