Promoting Excellence : Franklin Health Complex Care Management Patient Satisfaction Study

Franklin Health Complex Care Management Patient Satisfaction Study

Satisfaction Instrument: Telephonic satisfaction survey of individuals whose care management plan has been completed.

Evaluation Tool - Satisfaction/Perception of Care

Mount Sinai School of Medicine/ Franklin Health, Inc.
Mount Sinai Medical Center
Box 1070
One Gustav L. Levy Place
New York, New York 10029-6574

Suzy Goldhirsch
[email protected]

How the grantee used this instrument:
Conducted by independent market research and consulting organization to assess patient or family satisfaction with care management plans.

patient/family satisfaction survey

To use this tool:
You may print and copy this tool for your own use from the website. Please credit source.

Developed specifically for this project by the Franklin Health project team.

To view this tool:
Left click on the download link to view the PDF document in your Web browser. Right-click on the download link to save the document to your computer.
pdf PDF 26 KB / 2 pages (Viewing PDF files requires downloading and installation of the free Adobe Acrobat Reader.)

Posted September 2004

Mount Sinai overview page

# MS13, type:satisfaction/perception_care

Promoting Excellence in End-of-Life Care was a national program of the Robert Wood Johnson Foundation dedicated to long-term changes in health care institutions to substantially improve care for dying people and their families. Visit for more resources.

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